Return & Refund Policy

At Mushleaf, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery

  • The return request is raised within 7 days of delivery

  • The product is unused, unopened, and in its original packaging

Note: Due to hygiene and safety reasons, opened or used products are not eligible for return unless they are defective or damaged.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product:

  • Please notify us within 24 hours of delivery

  • Share clear images/videos of the product along with the invoice

  • Our team will verify the issue and initiate a replacement or refund

3. Return Process

To initiate a return:

  1. Contact our support team through the website

  2. Provide your order details and reason for return

  3. Once approved, we will arrange a pickup or guide you through the return process

4. Refund Policy

  • Refunds will be processed after the returned product is received and inspected

  • The refund will be credited to your original payment method

  • Refund processing time: 2–7 business days

5. Replacement Policy

  • If eligible, we may offer a replacement instead of a refund

  • Replacement is subject to product availability

6. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products (unless damaged/defective)

  • Products returned without original packaging

  • Items returned after the 7-day return window

7. Cancellation Policy

  • Orders can be cancelled before they are shipped

  • Once shipped, cancellation requests will not be accepted

8. Shipping Charges

  • Return shipping charges may be covered by Mushleaf in case of damaged or incorrect products

  • For other returns, shipping charges may be applicable

9. Contact Us

For any return or refund-related queries, please contact our support team through the website.

By placing an order with Mushleaf, you agree to this Return & Refund Policy.